04. Meeting Different Business Objectives

ND0063 C1 L3 02 Developing Your Intuition About The Needs Video

As you learn these concepts, it is important to gauge how much effort and cost will be involved in meeting different business objectives. Communicating these numbers will help keep the whole company centered around common and achievable goals. Setting unrealistic or unachievable goals can quickly lead to poor morale and missed deadlines. Before committing to a business objective, ensure that you have an idea of how to build, run, monitor and maintain a system that can achieve the desired metrics, and make sure that the rest of the business understands the resource that will be required to do so. In this fashion, it is key to get all parts of the company to work together to set these goals. These goals are so critical to success and potentially costly to achieve that they often must be set at the highest levels of the company.

SLAs

When should you say “no” to a contract with a high SLA for uptime?

SOLUTION:
  • When you know you can’t meet it
  • When it calls for 100% uptime

Responsibilities

Who is responsible for meeting business objectives?

SOLUTION:
  • Everyone